The Northumberland National Bank is aware of a scam targeting our customers. Fraudsters pose as bank representatives in an attempt to deplete accounts and/or advance lines of credit. Please read below for information on how to safeguard yourself from this scam.
How does a vishing scam usually work?
- A fraudster calls you and pretends to be a representative from your financial institution. They might sound like your financial institution. Don’t trust caller ID. Calls, texts, and emails can be easily “spoofed” or faked.
- The fraudster leaves a voicemail asking customers to return the call to The Northumberland National Bank at 1-866-692-7309. Customers have reported hearing a recorded message that says, “Thank you for calling the Northumberland National Bank. If you know your party’s extension, press 9.”
- If customers press 9 and enter an extension, the call is disconnected. If you do nothing, the fraudster’s message goes on to say, “Remain on the line,” and then, “Please enter your loan number or your Social Security number, followed by the pound key.”
- Norry Bank will never ask customers to call in and provide personal or sensitive information, such as your user ID, full or partial Social Security number, PIN, full or partial card number, or account number.
- Once a fraudster has this information, they will log into your account, transfer funds, and use counterfeit cards to withdraw funds at the ATM or make purchases.
The Northumberland National Bank will never contact you to ask for any of the following information:
- Bank account number
- Account PIN
- User ID
- Mobile/online banking password
- Credit/debit card CVV number
- Credit/debit card PIN
- Social Security number (full or partial)
What should I do if I’m contacted?
If you receive a call, email or other communicaiton from someone claiming to represent a financial institution (including Norry Bank) and asking for the information listed above, please do not engage. Instead, contact your financial institution using published phone numbers on their website to ensure the security of your account.
What can I do to protect myself?
- Always call your financial institution directly to verify account status or transactions. If you receive a call, text, or email from a party claiming to be your financial institution, do not provide any account information.
- Think before you act. Be wary of communications that play on fear (frozen bank account or fraudulent transactions), request urgent action (act immediately), request personal information (PIN, SSN, account numbers, etc.), or offer deals that sound too good to be true. If you’re ever unsure, hang up and contact your financial institution.
- Never share any password, passcode, or PIN, even if they are temporary or one-time codes. Financial institutions do not need to ask for your password, and one-time passcodes should only be entered into a system when you are confirming it is your activity.
- Set up account alerts to notify you of activity on your account. Norry Bank offers free account alerts through SecurLOCK™ Equip, a mobile app that allows you to control how, when and where your debit cards are used. It is a simple and secure way to manage and monitor your payment transaction activity. SecurLOCK™ Equip can help keep your payment cards safe and provide instant notifications whenever your card is used.